Wrong tariff code
The same product can fit codes with different duty rates. A better-fitting code can mean a refund on past entries.
Official term: Correction (B2)
For Canadian importers
You may be paying more duty than you owe. Let’s find it.
A free review of your last 12 months of imports. A customs brokerage licensed by the CBSA checks every entry and shows you what you can still get back. You keep your current broker.
- Free, no commitment
- No need to switch broker
- Nothing filed without your OK
4 common ways importers overpay
None of them means your broker did a bad job. Codes change, remission orders appear, and nobody goes back to check past entries.
Trade agreement not used
Goods from the US, Mexico, Europe or Asia-Pacific may qualify for lower or zero duty, if the proof of origin is there.
Official term: Tariff treatment
Surtax you didn’t need to pay
Some goods hit by the new surtaxes can get the money back through a remission order, under conditions.
Official term: Remission
Duty on goods that left again
Goods you imported and then exported, or used in products you exported: the duty can often be claimed back.
Official term: Drawback
How the review works
Under a minute for you. The rest is on the broker.
Tell us about your imports
What it’s about and roughly how much you import. No documents yet.
Share your entry data
A report from your broker or an export from the CARM portal. The broker tells you which one, and how.
Get your report
What can be recovered, the deadline for each item, and the next step. You decide.
Request your free review
Free duty recovery review
Step 1 of 32 to go
What should the broker look at?
Pick the main one. You can mention the rest on the call.
Estimates are fine. The broker will confirm.
Something else on your desk?
The same brokerage helps businesses with these too.
I got a penalty (AMPS)Understand it, and whether to ask for a review.Get help →CBSA sent a verification letterPrepare what they ask for, on time.Get help →My CARM statement doesn’t add upInterest, unmatched payments, security.Get help →New tariffs hit my goodsSurtaxes, steel and aluminum: what it costs you, and your options.Get help →
Who does the review?
Our partner, a customs brokerage licensed by the CBSA. CustomsHero is not a customs broker. If you become their client, they pay CustomsHero a referral fee. The review stays free for you, with or without a follow-up.
- Your data is used only for the review
- Your current broker isn’t contacted
- English or French
Questions
Is it really free?
Yes. The review costs nothing. If refunds are found, the broker tells you what filing them would cost before doing anything.
Do I have to change broker?
No. The review is separate from your day-to-day customs work. Switching later is your call.
How far back can I get a refund?
Most refunds can be claimed up to 4 years after the goods were accounted for. Refunds for goods from the US or Mexico under the trade agreement have a 1-year limit. Your report lists the deadline for each item.
What do you need from me?
To start, a few seconds of answers and your contact details. After that, a list of your entries for the period, from your broker or from the CARM portal.
Who is it for?
Businesses that import into Canada regularly. For a one-time or personal shipment, our free guides are a better place to start.
Find out what you can get back.
Free review of your last 12 months. You keep your broker. Nothing is filed without your OK.
Request my free review →Keep reading
The next steps most people take from here.
Customs duty refunds
How to claim back overpaid duty in CARM, and the deadlines.
Read →U.S. surtax remission
Which U.S. goods qualify to get Canada’s surtax back, and how to claim it.
Read →AMPS penalty
What a CBSA penalty means and the 90 days you have to challenge it.
Read →CBSA trade compliance verification
What a CBSA trade compliance verification checks, and what you must correct.
Read →Sources